Untitled Document
Duke University Stores presents a unique collection of the finest quality Duke clothing and gifts available, many of which you will only find here.
Browse through our assortment of products and choose from several ordering options for your shopping
convenience. We take pride in our commitment to customer satisfaction.
In stock items ship within 1-2 business days (Monday-Friday). Orders are shipped via UPS or USPS.
Payments accepted in U.S. dollars only. If you have questions concerning your order, please
call 1-800-VIA-DUKE (800-842-3853). If you have any issues or concerns with your experience shopping with Duke eSTORE, you may send an email to eSTOREdirector@duke.edu
Shipping & Handling
All orders are shipped directly to your street address. No post office boxes, please. All orders, including Next Business Day and 2nd Business Day, are processed the following business day (Monday-Friday). Please allow up to 10 days for delivery on standard shipping. We may make separate shipments on items ordered together. Orders are subject to postage and handling charges as follows: Standard Shipping and Handling*(estimated delivery 3-6 business days, continental U.S. only) ; ;Up to $99$7.95 ; ;$99 and aboveFREE ;Special Shipping and Handling* ;All Orders ; ;Alaska, Hawaii, and US Territories$7.95 ; ;APO/FPO $9.95 ; ;2nd Business Day**$16.95 ; ;Next Business Day**$24.95 ; ;Canada$24.95 ; ;Other InternationalCall 800-842-3853 to order * Furniture, fragile items, and gift cards are excluded and subject to individual rates
**Not available in AK, HI, US Territories, Canada, or APO/FPO addresses
7.75% sales tax automatically charged to North Carolina residentsInternational Orders
We welcome international orders from countries around the world. Canadian orders may be placed on our website, and orders from outside the United States and Canada may be placed by phone or mail. International orders are subject to special shipping rates based on country of destination. Any tariffs, import duties, consumption taxes, customs charges, or brokerage fees due at the time of delivery are not included in our shipping rates and are the sole responsibility of the receiving customer. Check with your
local Customs office for more information about these charges.
To
place an international order, simply Click Here to download and print an order form.
Fill in the information and choose from one of the following options:
Order Toll Free: 1-800-842-3853
Mail your order along with a check, money order, or cashier's check
(in U.S. dollars) for the total cost including shipping to: Duke eSTORE, 3523 Hillsborough Rd., Durham, N.C. 27705
Sizing InformationInfant/Toddler SizesXXS
3-6 mosXS
9-12 mosS
18-24 mosM
2-3 yrL
4-5 yrXL
6-7 yr ;Children's Sizes ;XS
2-4S
6-8M
10-12L
14-16XL
18-20 ;Nike Youth Sizes ;XS
7S
8-10M
12-14L
16-18XL
20 ;Adult Tops (by Chest Size) ;XS
30-32S
24-36M
38-40L
42-44XL
46-48XXL
50-52
Adult Bottoms (by Waist Size) ;XS
24-26S
28-30M
32-34L
36-38XL
40-42XXL
44-46 ShrinkageGarments made of 100% cotton will shrink about 2%; we recommend
ordering the next largest size. Cotton blended with synthetic fibers
(polyester, acrylic, etc.) will shrink less than all-cotton. Garments made
entirely from synthetic fibers will not shrink. Follow the manufacturer's
washing instructions for best results. Never iron directly over a design printed
on a garment.100% GuaranteeWe are committed to customer satisfaction. If for any reason you are not completely
satisfied with your order, you may return it for an exchange or a full refund. Returns & Exchanges If you wish to return or exchange an item, please send a letter stating
the nature of the problem along with the item and return it to:
Duke University eSTORE, Attn: Returns and Exchanges, 3523 Hillsborough Road, Durham NC 27705. Please allow 2 weeks to process exchanges.
Please be sure to include:order number
name and address
daytime & evening phone
numbers
reason for the return
whether you want a refund or exchange For refunds, we will credit your bank/card account upon receiving the item. For exchanges, we will credit the purchase price of the original item and charge the replacement item cost when the transaction is processed.There are no additional shipping charges on exchnages.Gift Cards Make gift-giving easy by selecting a Duke University Stores gift card. Buy as many as you need in denominations of $25, $50, or $100 (US dollars only). You may purchase gift cards online or by contacting us via phone at 1-800-842-3853. Gift card recipients also receive a copy of our latest catalog.
Gift cards can be redeemed online, at any Duke Stores campus location, and through mail and phone orders. It is not necessary to redeem the entire value at any one time. Your card will retain the unspent balance. Gift cards are not redeemable for cash and expire one year from the date issued. Gift cards are not offered internationally.Officially Licensed Products
When a product bears The Collegiate Licensing Company's red, white, and
blue "Officially Licensed Collegiate Products" label, it signifies that the
manufacturer is authorized to use the school's marks and that the product
has passed the standards set forth by the University. Through this system
of quality control, the "Officially Licensed Collegiate Products" label has
come to represent genuine craftsmanship and authenticity, to retailers,
manufacturers, and most importantly, consumers. Your purchase of "Officially Licensed Duke Products" helps to support the general fund of Duke University. We appreciate your support!
Fair Labor Conditions
Duke University Stores proudly notes that, in 1998, Duke became the first university in the country to join a White House task force to foster fair working conditions at factories in the U.S. and worldwide. As an affiliate of the Fair Labor Association and the Worker Rights Consortium, and a supporter of other similar projects, Duke now requires public disclosure of its licensees' factory locations and owners, internal monitoring of all facilities, and independent monitoring of factories that are deemed likely to violate worker rights.
Duke is also pleased to support capacity building projects in several countries to enable grass roots organizations to carry out effective monitoring. Please visit www.fairlabor.org for details about this monitoring process.
Security InformationWe have designed the order process for the Duke University
Collection of Gifts so that it takes place in an environment of high
security. All ordering information is verified by Verisign via their Secure Server Digital ID. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.
If any unauthorized use of your credit card occurs, simply notify your
credit card provider in accordance with its reporting rules and procedures.
Duke University will not be held responsible for fraudulent credit card
use.Methods of PaymentPayment Methods We Accept:
We accept American Express, Discover, MasterCard, Visa, Duke University Stores Gift Cards, and checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank made payable to Duke University Stores.Phone Orders:
1-800-VIA-DUKE Please call us if you have any questions about our website or any of the products within.Back to Top
