Duke University Collection of Gifts

Customer Service
Untitled Document

Duke University Stores presents a unique collection of the finest quality Duke clothing and gifts available, many of which you will only find here. Browse through our assortment of products and choose from several ordering options for your shopping convenience. We take pride in our commitment to customer satisfaction.

In stock items ship within 1-2 business days (Monday-Friday). Orders are shipped via UPS or USPS. Payments accepted in U.S. dollars only. If you have questions concerning your order, please call 1-800-VIA-DUKE (800-842-3853). If you have any issues or concerns with your experience shopping with Duke eSTORE, you may send an email to eSTOREdirector@duke.edu

Shipping & Handling

All orders are shipped directly to your street address. No post office boxes, please. All orders, including Next Business Day and 2nd Business Day, are processed the following business day (Monday-Friday). Please allow up to 10 days for delivery on standard shipping. We may make separate shipments on items ordered together. Orders are subject to postage and handling charges as follows:

Standard Shipping and Handling* (estimated delivery 3-6 business days, continental U.S. only)
Up to $99	$7.95
$99 and above	FREE

Special Shipping and Handling*
	All Orders
Alaska, Hawaii, and US Territories	$7.95
APO/FPO	$9.95
2nd Business Day**	$16.95
Next Business Day**	$24.95
Canada	$24.95
Other International	Call 800-842-3853 to order

* Furniture, fragile items, and gift cards are excluded and subject to individual rates
**Not available in AK, HI, US Territories, Canada, or APO/FPO addresses
7.75% sales tax automatically charged to North Carolina residents

International Orders

We welcome international orders from countries around the world. Canadian orders may be placed on our website, and orders from outside the United States and Canada may be placed by phone or mail. International orders are subject to special shipping rates based on country of destination. Any tariffs, import duties, consumption taxes, customs charges, or brokerage fees due at the time of delivery are not included in our shipping rates and are the sole responsibility of the receiving customer. Check with your local Customs office for more information about these charges.

To place an international order, simply Click Here to download and print an order form. Fill in the information and choose from one of the following options:

Order Toll Free: 1-800-842-3853
Mail your order along with a check, money order, or cashier's check (in U.S. dollars) for the total cost including shipping to: Duke eSTORE, 3523 Hillsborough Rd., Durham, N.C. 27705

Sizing Information

Infant/Toddler Sizes
XXS 3-6 mos	XS 9-12 mos	S 18-24 mos	M 2-3 yr	L 4-5 yr	XL 6-7 yr
Children's Sizes
	XS 2-4	S 6-8	M 10-12	L 14-16	XL 18-20
Nike Youth Sizes
	XS 7	S 8-10	M 12-14	L 16-18	XL 20
Adult Tops (by Chest Size)
	XS 30-32	S 24-36	M 38-40	L 42-44	XL 46-48	XXL 50-52
Adult Bottoms (by Waist Size)
	XS 24-26	S 28-30	M 32-34	L 36-38	XL 40-42	XXL 44-46

Shrinkage

Garments made of 100% cotton will shrink about 2%; we recommend ordering the next largest size. Cotton blended with synthetic fibers (polyester, acrylic, etc.) will shrink less than all-cotton. Garments made entirely from synthetic fibers will not shrink. Follow the manufacturer's washing instructions for best results. Never iron directly over a design printed on a garment.

100% Guarantee

We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.

Returns & Exchanges

If you wish to return or exchange an item, please send a letter stating the nature of the problem along with the item and return it to: Duke University eSTORE, Attn: Returns and Exchanges, 3523 Hillsborough Road, Durham NC 27705. Please allow 2 weeks to process exchanges.

Please be sure to include:

order number
name and address
daytime & evening phone numbers
reason for the return
whether you want a refund or exchange

For refunds, we will credit your bank/card account upon receiving the item. For exchanges, we will credit the purchase price of the original item and charge the replacement item cost when the transaction is processed.

Gift Cards

Make gift-giving easy by selecting a Duke University Stores gift card. Buy as many as you need in denominations of $25, $50, or $100 (US dollars only). To purchase other denominations, contact Duke eSTORE at 1-800-842-3853. Gift card recipients also receive a copy of our latest catalog.

Gift cards can be redeemed online, at any Duke Stores campus location, and through mail and phone orders. It is not necessary to redeem the entire value at any one time. Your card will retain the unspent balance. Gift cards are not redeemable for cash and expire one year from the date issued. Gift cards are not offered internationally.

Officially Licensed Products

When a product bears The Collegiate Licensing Company's red, white, and blue "Officially Licensed Collegiate Products" label, it signifies that the manufacturer is authorized to use the school's marks and that the product has passed the standards set forth by the University. Through this system of quality control, the "Officially Licensed Collegiate Products" label has come to represent genuine craftsmanship and authenticity, to retailers, manufacturers, and most importantly, consumers. Your purchase of "Officially Licensed Duke Products" helps to support the general fund of Duke University. We appreciate your support!

Fair Labor Conditions

Duke University Stores proudly notes that, in 1998, Duke became the first university in the country to join a White House task force to foster fair working conditions at factories in the U.S. and worldwide. As an affiliate of the Fair Labor Association and the Worker Rights Consortium, and a supporter of other similar projects, Duke now requires public disclosure of its licensees' factory locations and owners, internal monitoring of all facilities, and independent monitoring of factories that are deemed likely to violate worker rights. Duke is also pleased to support capacity building projects in several countries to enable grass roots organizations to carry out effective monitoring. Please visit www.fairlabor.org for details about this monitoring process.

Security Information

We have designed the order process for the Duke University Collection of Gifts so that it takes place in an environment of high security. All ordering information is verified by Verisign via their Secure Server Digital ID. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.

If any unauthorized use of your credit card occurs, simply notify your credit card provider in accordance with its reporting rules and procedures. Duke University will not be held responsible for fraudulent credit card use.

Methods of Payment

Payment Methods We Accept:
We accept American Express, Discover, MasterCard, Visa, Duke University Stores Gift Cards, and checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank made payable to Duke University Stores.

Phone Orders: 1-800-VIA-DUKE
Please call us if you have any questions about our website or any of the products within.

Back to Top

Duke University Stores - Retail Stores