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You may order online 24/7 or place your order
by phone M - F
8:30am - 5pm EST
800-VIA-DUKE
(800-842-3853)

Customer Service
Sizing Info | Officially Licensed Products | 100% Guarantee | Shrinkage | Fair Labor Conditions | Shipping and Handling Rates | Security Info | International Orders | Returns and Exchanges | Gift Cards | Payment Methods |

Duke University Stores presents a collection of the finest quality Duke clothing and gifts available. Browse through our many products and choose from several ordering options for your shopping convenience. We take pride in our commitment to customer satisfaction.

In stock items ship within 1-2 business days (Monday-Friday). Please allow 10 business days for delivery. Orders are shipped via UPS. Payments accepted in U.S. dollars only. If you have questions concerning your order, please call 1-800-VIA-DUKE (800-842-3853).


Sizing Information

Infant/Toddler Sizes
XXSXS S M L XL
(3-6 mos.)(9-12 mos.)(18-24 mos.)(2-3 yr.)(4-5 yr.)(6-7 yr.)

Children's Sizes
XS S M L XL
(2-4) (6-8) (10-12) (14-16) (18-20)

Nike Youth Sizes
XS S M L XL
(7) (8-10) (12-14) (16-18) (20)

Adult Tops (by chest Size)
XS S M L XL XXL
(30-32) (34-36) (38-40) (42-44) (46-48) (50-52)

Adult Bottoms (by waist size)
XS S M L XL XXL
(24-26) (28-30) (32-34) (36-38) (40-42) (44-46)

Officially Licensed Products

When a product bears The Collegiate Licensing Company's red, white, and blue "Officially Licensed Collegiate Products" label, it signifies that the manufacturer is authorized to use the school's marks and that the product has passed the standards set forth by the University. Through this system of quality control, the "Officially Licensed Collegiate Products" label has come to represent genuine craftsmanship and authenticity, to retailers, manufacturers, and most importantly, consumers. Your purchase of "Officially Licensed Duke Products" helps to support the general fund of Duke University. We appreciate your support!
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100% Guarantee

We are committed to customer satisfaction. If for any reason you are not completely satisfied with your order, you may return it for an exchange or a full refund.
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Shrinkage

Garments made of 100% cotton will shrink about 2%; we recommend ordering the next largest size. Cotton blended with synthetic fibers (polyester, acrylic, etc.) will shrink less than all-cotton. Garments made entirely from synthetic fibers will not shrink. Follow the manufacturer's washing instructions for best results. Never iron directly over a design printed on a garment.
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Fair Labor Conditions

Duke University Stores® proudly notes that, in 1998, Duke™ became the first university in the country to join a White House task force to foster fair working conditions at factories in the U.S. and worldwide. As an affiliate of the Fair Labor Association and the Worker Rights Consortium, and a supporter of other similar projects, Duke™ now requires public disclosure of its licensees’ factory locations and owners, internal monitoring of all facilities, and independent monitoring of factories that are deemed likely to violate worker rights. Duke™ is also pleased to support capacity building projects in several countries to enable grass roots organizations to carry out effective monitoring. Please visit www.fairlabor.org for details about this monitoring process.
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Shipping, Postage & Handling
(For shipments within the continental U.S. only)

All orders shipped directly to your street address. No post office boxes, please. All orders, including Next Day and 2nd Day, are processed the following business day (Monday-Friday). Please allow 10 business days for delivery. Shipments to Alaska and Hawaii are sent UPS 2nd day air. We may make separate shipments on items ordered together. Orders are subject to postage and handling charges as follows:
Shipping, Postage & Handling
(For shipments within the continental US only. Shipments outside of the continental US are subject to special rates.)
Order Amount: $0
to
$25.00
$25.01 to
$50.00
$50.01 to
$75.00
$75.01 to
$98.99
$99.00 and up
Postage and Handling Charges: $8.00 $10.00 $12.00 $13.00 Free


Shipping, Postage & Handling
for Next Day and 2nd Day

(For shipments within the continental US only. Shipments outside of the continental US are subject to special rates.)
Order Amount: $0
to
$10.00
$10.01 to
$20.00
$20.01 to
$40.00
$40.01 to
$60.00
$60.01 to
$80.00
$80.01
to
$199.99
$200.00
and up
Postage and Handling Charges for Next Day: $19.00 $20.00 $21.00 $22.00 $23.25 $24.25 $25.25
Postage and Handling Charges for 2nd Day: $13.00 $14.00 $15.00 $16.00 $18.00 $18.25 $19.25

7.75% sales tax automatically charged to North Carolina residents.

We ship APO/FPO orders through the US Postal Service.

Shipping, Postage & Handling for APO/FPO Orders
Order Amount: $0
to
$25.00
$25.01 to
$50.00
$50.01 to
$75.00
$75.01 to
$100.00
$100.01 to
$150.00
$150.01
to
$200.00
$200.01
and up
Postage and Handling Charges: $6.50 $8.00 $10.00 $11.00 $13.00 $14.00 $15.00


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Security Information

While we cannot absolutely guarantee the security of your Internet transactions, we have designed the order process for the Duke University Collection of Gifts so that it takes place in an environment of high security. All ordering information is verified by Verisign via their Secure Server Digital ID. All ordering information submitted while shopping this website is encrypted using Secure Sockets Layer (SSL), a world wide web standard.

If any unauthorized use of your credit card occurs, simply notify your credit card provider in accordance with its reporting rules and procedures. Duke University will not be held responsible for fraudulent credit card use.
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International Orders

International orders are subject to special shipping rates. Click Here for more information. There may be other charges on your order imposed by Customs that aren't reflected in our prices. Check with your local Customs office for more information about those charges.

We accept only phone or mail orders from outside the United States. To place an order, simply Click Here to download and print an order form. Fill in the information and choose from one of the following options:

  1. Order Toll Free: 1-800-842-3853
  2. Mail your order along with a check, money order, or cashier's check (in U.S. dollars) for the total cost including shipping to: Duke Mail Order, 3523 Hillsborough Rd., Durham, N.C. 27705

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Returns & Exchanges

If for any reason you wish to return or exchange an item, please send a letter stating the nature of the problem along with the item and return it to: Duke University Stores Mail Order, 3523 Hillsborough Road, Durham, NC 27705. Allow 2 weeks to process exchanges.

Please be sure to include:

  • order number
  • name and address
  • daytime & evening phone numbers
  • reason for the return
  • whether you want a refund, credit, or exchange

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Gift Cards

Make gift-giving easy by selecting a Duke University Stores gift card. Buy as many as you need in denominations of $25, $50, or $100 (US dollars only). To purchase other denominations, contact the Mail Order Department at 1-800-842-3853. Gift card recipients also receive a copy of our latest catalog.

Gift cards can be redeemed at any Duke Stores location as well as through mail and phone orders. It is not necessary to redeem the entire value at any one time. Your card will retain the unspent balance. Gift cards are not redeemable for cash and expire one year from the date issued.

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Methods of Payment

Payment Methods We Accept:
We accept American Express, Discover, MasterCard, Visa, Duke University Stores Gift Cards, and checks, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank made payable to Duke University Stores.
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Phone Orders: 1-800-VIA-DUKE
Please call us if you have any questions about our Web Site or any of the products within.

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